Shipping Policy

At Tools Depot Online, we’re committed to getting you the tools you need—fast! That’s why we offer same-day shipping on most orders, so you can get started on your projects without delay.

Shipping Options

• Same-Day Shipping: We offer same-day shipping on most orders placed before [insert cutoff time] from Monday to Friday.
• Free Shipping: Enjoy free shipping on all orders over $500 across the United States. For orders under $500, standard shipping rates will apply based on your location and package size.
• Shipping Areas: We deliver across the United States and Canada.

Estimated Delivery Times

• Standard Shipping: 3-7 business days (varies depending on location).

Please note that delivery times may vary depending on your location and external factors such as weather conditions or carrier delays.

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Return Policy

At Tools Depot Online, we want you to be completely satisfied with your purchase. If there’s any issue with your order, we’re here to help.

30-Day Return Policy

If you receive the wrong product or a defective item, you can return it within 30 days of delivery for a replacement or refund. Here’s how our return process works:

• Wrong Product Received: If we sent you the wrong item, we’ll cover all return shipping costs and ensure the correct product is sent to you promptly.
• Defective Product: If your product is defective or damaged, we will arrange for a return and provide a full refund or replacement.

Return Process

1. Contact Us: Reach out to our customer support team at [insert contact info] within 30 days of receiving your product to initiate the return.
2. Return Shipping: We will provide you with a prepaid return shipping label if the product is defective or incorrect. If the return is for any other reason, the customer will be responsible for the shipping fees.
3. Refunds & Replacements: Once we receive the returned item and inspect it, we will process your refund or ship the replacement within 5 business days.

Non-Returnable Items

Certain items may not be eligible for return due to their nature (e.g., clearance items, opened safety gear, or customized products). Please check the product details before purchasing.

Exchanges

If you would like to exchange a product for a different one, follow the same return process, and let our team know. We’ll assist you in selecting the right item and process the exchange as quickly as possible.